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Cookies policy

Using cookies helps us provide users of our website with the best possible experience. Cookies make the interaction between you and the website you are using faster and easier by enabling the website to remember you, either for:

  1. The duration of your visit, using what is called a session cookie

  2. Over repeat visits, using what is called a persistent cookie

by using our website, you consent to their use in accordance with the terms of this policy.

Analytics data is collected anonymously generates statistical and other information about website usage by means of cookies, which are stored in your browsers. These cookies collect information about how visitors use the website helping improve the website’s functionality reporting.

Our website utilises third party media such as You Tube, Twitter, Facebook, LinkedIn, Zoom, MS Teams, Survey Monkey and Eventbrite and embedded media content and code from these and other third-party services these websites may set their own cookies, use their own analytics and track  usage or customise content provided to you. Please check the relevant third-party websites for further information regarding their policy’s.

Cookies themselves do not contain any information that personally identifies you but personal information that we store about you may be linked by us to the information stored in and obtained from cookies. Cookies cannot carry viruses or install malware on your computer.

Privacy Policy

This policy aims to inform you about the data we collect when you use the College of Lived Experience (CLERO) website, including cookies and personal information, how we use this data, and where it is stored. The College of Lived Experience will be referred to as "CLERO" or "we" in this privacy policy.

You may be asked to submit personal information about yourself to receive information or use services on our website. If you provide information to us, we will treat that information in accordance with this Privacy Policy. By submitting personal information to us, you are agreeing to use of this information by us as described in this policy. We will hold your personal information on our systems for as long as you use the service you have requested and remove it if the purpose has been fulfilled or if you no longer wish to continue being registered for our services.

We will ensure that all personal information supplied is held securely, and otherwise in accordance with General Data Protection Regulations (GDPR). The CLERO is a data controller and is registered with the Information Commissioner’s Office. You can contact us via Email at

The type of personal information collected on the website could include your name, company name, address (including postcode), email address, telephone number (including mobile). Typically, identifying information is collected in relation to:

  1. Signing up to the Collage of Lived Experience (CLERO) mailing list (this is done using an opt-in consent procedure)

  2. To allow us to consider your comments, queries, and suggestions and respond if necessary

  3. To allow us to respond to your enquiries for further information

  4. To distribute requested resources and materials

If you register with the College of Lived Experience (CLERO) mailing list, you will receive information and updates on our work. We use return email addresses to answer any emails that we receive, and we may use return email addresses to send you other information that you may request. Such addresses are not used for any other purpose.

We collect IP addresses. An IP address is a number that is automatically assigned to your computer whenever you are surfing the web. Web servers, the computers that “serve up” web pages, automatically identify your computer by its IP address. When you request a page from this website, our servers log your IP address. We do not link IP addresses to anything personally identifiable, so although your session will be logged, you will remain anonymous to us. We process information from your IP address and the technical information provided for:

  1. Security purposes – to maintain the integrity of our online services and protect them from malicious or accidental abuse

  2. To generate approximate geographical information to determine the reach of our services across the UKand worldwide

  3. To identify technical problems

  4. To determine how our websites are being used by visitors

  5. Evaluate and inform our work

We may use the information that you provide to better design the website and to improve our strategy and products. We may collect certain information that does not by itself identify a specific individual. Such information tells us about your equipment, browsing actions, and the resources that you access and use through the services, such as your operating system and browser type. Technical information may be submitted to third-party services for processing on our behalf. We use analytics and similar services, as explained in our Cookies Policy.

By using the website, you consent to the collection and use of this information by CLERO.

we provide several links to third-party websites so it can be as informative and useful as possible. Some Third-party websites may send their own cookies to users, or otherwise collect data or solicit personal information. We assume no responsibility for the information-gathering practices of websites that you can access through ours, and we encourage you to review each website’s privacy policy before disclosing any personally identifiable information.

CLERO is committed to data security and takes reasonable precautions to keep your personal information secure. We have put in place appropriate physical, electronic, and managerial procedures to safeguard the information we collect. We cannot guarantee the security of any information you disclose online or when using third party websites, and you do so at your own risk.

We will only collect your personal data with your consent. By submitting your personal data to us in any form, you are consenting to the storage and processing of your data for the reasons specified at the time of submission.

For digital tools that process data outside the European Economic Area (EEA) we have standard clauses approved by the European Commission in our contracts. This includes the EU-US Privacy Shield scheme

We will not share your information with any other organisations for marketing, market research or commercial purposes unless you have given your consent to do so.

We will keep your information only for as long as it is required to fulfil the purposes described in this policy. This is also the case for any third-party services that process data on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we either remove it from our systems or anonymise it so that we can’t identify you.

You have the right to:

  1. Access information we hold about you, upon request, and to have incorrect information corrected

  2. Withdraw your consent for us to use your personal information at any time, and to request that information about you be removed from our systems

  3. Instruct us to have the information you provided to us sent to another organisation, where we hold this information with your consent and where it’s technically feasible

  4. Complain to the regulator, the Information Commissioner’s Office, if you think we haven’t complied with data protection laws.

We give you the following options for managing or removing your information from our database:

Send an email: 

 Be sure to include your name and clear instructions on what you would like us to do.

Please note:  UK law governs all matters relating to this site. If you are located outside the UK and you contact us please note that any information you provide will be transferred to the UK and by submitting the information you authorise this transfer.

We reserve the right to change or remove this privacy policy at our discretion. We encourage you to visit this area frequently to stay informed. If there is any material change in the type of personal information we collect, we will obtain your permission before we attempt to collect the additional information. We will not make any changes that allow us to give personal information to any other person without obtaining permission from you first.

By using the website, you are accepting our Privacy Policy. If you do not agree with any term in this policy, please do not use the website or submit any personal information.

We may pass on your personal information if we have a legal obligation to do so.

Should you have any questions or concerns about this privacy policy or the use of information, please Email us

Legal Information – College of Lived Experience Recovery Organisations CIC     Registered in UK No: XXXXXX      Registered Address: West End Community Centre, Westminster Road, Morecambe, England, LA4 4JE        

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